April 13th

My final day at ITS has been super slow. I'm not sure the phone has rang once yet, surprisingly. Will came down and we talked about our scripting project for a bit. We decided on trying to get a special account so we can set up our website on Luminis. This would make it easier for ITS to add on information in the future to the site.

In addition, should they push the site out to students for public use the content will look similar the web pages already in use at the university. I hope our project serves a good foundation for a help desk knowledge base. This way it saves techs time when answering questions or escalating them to the proper people. Eventually student may be able to look up the answers to their own questions and not even need to call in to the help desk at all, giving them more time to work on more difficult issues.

I've also started the groundwork for our PowerPoint presentation next week. Hopefully we can brainstorm a bit this week as a group and fill it up with information that will prove it's usefulness to ITS and our project leaders.