April 13th

My final day at ITS has been super slow. I'm not sure the phone has rang once yet, surprisingly. Will came down and we talked about our scripting project for a bit. We decided on trying to get a special account so we can set up our website on Luminis. This would make it easier for ITS to add on information in the future to the site.

In addition, should they push the site out to students for public use the content will look similar the web pages already in use at the university. I hope our project serves a good foundation for a help desk knowledge base. This way it saves techs time when answering questions or escalating them to the proper people. Eventually student may be able to look up the answers to their own questions and not even need to call in to the help desk at all, giving them more time to work on more difficult issues.

I've also started the groundwork for our PowerPoint presentation next week. Hopefully we can brainstorm a bit this week as a group and fill it up with information that will prove it's usefulness to ITS and our project leaders.

April 6

I missed my time at ITS today in an effort to help my group in MGMT441 get some work done that we were struggling with. I did however participate in the Luminis training offered to our class on Thursday. I was surprised at how many class members did not show up. I thought Curt did a great job explaining the features of Luminis and why it's in use at the university. It seems like there is always some technology issue when someone presents in the classroom, usually due to an authorization problem. Most people cannot download and install software on campus computers because they don't have administrator privileges. Overall though it was an excellent learning opportunity and I hope we get to use Luminis before the semester is over.

March 30

Today I spent time with the Help Desk reviewing my Luminis script to see if it will work the way I had planned. I realized there are some slight changes that need to be made, including the addition of an escalation procedure should the problem remain unsolved by the help desk tech. Now, if they are unable to solve the problem, they can direct the end user to the web management site which contains and email form. This e-mail will be directed to Curt Price who does most of the support for Luminis issues.

On a side note, I read an article today about the Korean government cutting off online gaming for kids. Every night, kids must choose a window (12-6, 1-7, or 2-8) that their online gaming will be restricted. This is because they are worried about kids staying up all night playing games and not getting any sleep. I don't game as much as I used to, but I know if I was playing one of the 19 games that are being restricted ( the 19 games represent 79% of all online games played by Koreans) I would be very upset.