February 23

Another quiet day at ITS. Mike asked a few questions about how things are coming along, hopefully all the project scopes will be approved by the end of class today. He planned on having Azhar and myself move some monitors and PCs around on carts but time slipped away from us and we did not get to it before the end of the shift.

I have been assigned two issues to investigate and write phone scripts for. The first involves setting up your SIUE webmail through an email client, and the second involves publishing web pages in Luminis. I was able to set up the e-mail rather easily, so now all I need is to write out a phone script. Luminis has a delay after your first publish something, a few seconds to 15 minutes, which may result in some of the phone calls that support receives about changes not showing up. I plan to research Luminis more however before beginning on that script.

February 16

I missed my scheduled ITS internship and class on February 9 due to four inches of snow. Today I came in and talked with Mike a bit about the scripting project going forward. Our group plans to use Camtasia to record screens for the script. I jotted down some information I thought might be pertinent to have in the script. We should have our scope statement finalized today and after that we will have a more defined view of our project. I also took some time to check out the OIT/ITS sites of other universities for some ideas.

February 2

This morning I was informed by Mike that the missing hardware has been ordered for our OIT Loaner machines. Since Azhar and myself were unfamiliar with Symantec Ghost, Mike asked us to observe Jason Hart work on some support tickets. Jason is the tech for Rendleman Hall.

While observing Jason, we first went to inspect a machine on the third floor that had some spyware on it. Jason began some scans on the machine using programs called Malwarebytes and Superantispyware. While the scans were running, the end user happened to have a laptop that there were unable to access because of a password issue. It turned out that the laptop was not set up in the campus domain, therefore her login and password were not working. Jason logged in using an ITS account and got the laptop set up on the campus domain. During this, he noticed the machine was running unusually slow so he checked what processes were running. A few processes were running that he did not recognize so he decided to scan the laptop as well for malware.

Leaving the scans to run in the background, we went back downstairs to the first floor to help someone sync their new smartphone with Outlook. This was the first HTC Hero Jason had worked on syncing. He read some instructions from the phone's website and began working on the issue. Surprisingly, Sprint's website did not have the latest version of software posted for syncing the phone. After trying for half an hour to get the phone to connect with the software, Jason got the idea to check the software for upgrades and noticed it wasn't the latest version. Finally, after downloading the new version the software recognized that the phone was connected to the PC and Jason was able to sync outlook successfully. Azhar and myself returned to the library and clocked out for the day.